Frequently Asked Questions
Everything you need to know about bringing the ARK elements into your home.
What is the standard shipping timeframe for home decor items?
Most in-stock items are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while larger furniture pieces may require white-glove delivery which can take 2-4 weeks.
Do you offer international shipping?
Yes, we ship our curated collections worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
What is your return policy for fragile items?
We accept returns on most items within 30 days of delivery. However, because our pieces are often artisanal and fragile, they must be returned in their original packaging to ensure safe transit.
Are your products handmade or mass-produced?
The ARK elements prides itself on sourcing unique, artisanal pieces. Many of our items are handcrafted by skilled makers, meaning slight variations in color and texture are a testament to their authentic quality.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.